MANAGED SUPPORT COVERAGE

WHAT DOES MANAGED MEAN?

Managed Support Coverage

Rest easy. We've got this covered for you.

Versaweb is pleased to offer dedicated servers that are available with 3 different levels of managed support to suit your needs - Fully Managed, Basic Managed, and Self-Managed. These managed dedicated servers, which are available with your choice of cPanel/WHM or Interworx control panel, are fully administered by our team of support technicians with years of experience managing and optimizing servers for performance and reliability.

With our managed dedicated servers, you can focus on running your business, and let our experts focus on providing your business with the powerful, reliable hosting infrastructure you need.

What is included on Fully Managed Servers?

A few of our most frequently asked questions.

Physical Hardware Management

We will proactively monitor your server for any potential hardware failures, and take steps to remedy any detected issues as quickly as possible. This includes monitoring via the server's BMC and using any SNMP software included with your operating system.

Control Panel Software

Our team will install and configure your cPanel or Interworx control panel and all related software packages. We will also handle initial migration of your hosting accounts / websites from your current provider (supported control panel required).

Contacting Support

Technical support is available through our NOC Portal at https://noc.versaweb.com 24 hours per day, 7 days a week, 365 days a year - simply log in with your email address and password to request assistance.

Operating System & Security

Our team will install, configure, and optimize your server's operating system, and will perform a basic security audit and hardening to help prevent potential intrusions. We will also update yoru OS to ensure your server has the latest security patches applied

3rd Party Applications & Software

We will provide assistance on a best-effort basis for 3rd party applications and software packages such as Wordpress, Drupal, Magento, etc. We will also offer assistance on custom server configurations, such as nginx web server, varnish cache, etc.

Service Level Agreement and Limitations

Versaweb provides a 99.9% uptime guarantee on our managed dedicated servers. Contact our Billing Dept within 7 days of any downtime to request an SLA credit. Managed services have a soft limit of 4 hours per month. Repeated overages may result in additional admin charges.